Feel Better & Safer at the Bedside — More Often

This course is for:​

1. Registered Nurses (all specialties)

2. Healthcare professionals who want stronger bedside communication

3. Clinicians experiencing burnout or compassion fatigue

4. Anyone who entered healthcare to help people — and wants to feel that again

 

If you’ve ever found yourself thinking:

• “I barely have time to chart, let alone connect.”

• “I’m afraid of saying the wrong thing.”

• “Some patients scare me. Some interactions drain me.”

• “I didn’t become a clinician to feel like this.”

 

This course was meant for you.

By the end of this 3-hour course, you will be able to:

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1. Apply the C.A.R.E. Method™ in real clinical interactions

2. Recognize communication patterns that escalate stress or conflict

3. Use practical de-escalation techniques in emotionally charged moments

4. Identify how assumptions and implicit bias show up under pressure

5. Create a simple, personalized communication action plan for your role

Course Format: 7 Self-Paced Learning Modules

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📘 7 self-paced learning modules (3 hours total)
📘 Short, practical video lessons
📘 Interactive reflection activities
📘 Downloadable workbook & resources
📘 Certificate of completion​

📘 3 California BRN–approved CE hours

The C.A.R.E. Method™ is a bedside communication framework built for real clinical pressure:

• C — Connection
  Building rapport through presence, tone, and small moments of attunement

• A — Awareness
  Recognizing emotional states, assumptions, and implicit bias early

• R — Responsiveness
  Listening deeply and adapting communication in the moment

• E — Empowerment
  Supporting patient agency, clarity, and collaboration when possible

• Nancy McFarland

LCSW | MIPH | Lean Six Sigma Black Belt | BRN-Approved CE Provider

California BRN–Approved CE Provider (#18156)

Nancy brings over a decade of experience working alongside nurses in acute psychiatry and outpatient medical settings. Her work focuses on trauma-informed communication, human factors in care, and supporting clinicians under real-world pressure.

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Founder, Better Bedside Manner™

• How long do I have access?
  You have 180 days to complete the course at your own pace.

• Is this BRN approved?
  Yes. Approved by the California Board of Registered Nursing (Provider #18156).

• Can I retake the assessment?
  Yes. You may retake it as needed at no additional cost.

• Will I receive a certificate?
  Yes. A digital certificate is issued immediately upon completion.

• Does this meet implicit bias requirements?
  This course supports implicit bias education by addressing assumptions, stress, identity, and power dynamics in bedside communication.

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