​​Registered Nurses (all specialties)

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• Healthcare professionals seeking stronger communication skills

• Clinicians experiencing burnout or compassion fatigue

• Professionals working to improve patient satisfaction scores

• Anyone who entered healthcare to help people — and wants to feel that connection again

 

If you’ve ever found yourself thinking:

“I barely have time to chart, let alone connect with every patient.”

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“I am scared to say the wrong thing and make  situations worse.”

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“When someone calls off, it feels like everything falls on one or two of us—again.”

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“I didn’t become a nurse to feel like a security guard.”

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“Some patients scare me. Some coworkers frustrate me. And I feel guilty about both.”

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This course was meant for you.

By the end of this 3-hour course, you will be able to:

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1️⃣ Apply the four components of The C.A.R.E. Method™ to real clinical scenarios

2️⃣ Identify communication barriers that contribute to burnout, dissatisfaction, and medical errors

3️⃣ Demonstrate practical de-escalation techniques for emotionally charged situations

4️⃣ Recognize and interrupt bias-driven communication patterns

5️⃣ Create a personalized communication action plan for your current role

6️⃣ Evaluate patient interactions using The C.A.R.E. framework to continuously improve effectiveness

Course Format: 5 Self-Paced Learning Modules

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📘 Module I — Introduction & Course Objectives (15–20 min)
📘 Module II — The Four Components of C.A.R.E. (90 min)
📘 Module III — Communication Barriers & De-escalation Principles (45 min)
📘 Module IV — Implicit Bias in Clinical Interactions (30 min)
📘 Module V — Reflection, Integration & Final Assessment (30 min)

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You also receive:

• Video lessons + interactive activities

• Downloadable workbook

• Certificate of completion

• Lifetime access

• 3 California BRN–approved CE hours

C — CONNECTION
Building rapport through presence, tone, micro-expressions, and body language — even during fast-paced interactions.

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A — AWARENESS
Recognizing emotional states (yours + theirs), spotting unmet needs, and catching implicit bias early.

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R — RESPONSIVENESS
Listening deeply, staying aligned verbally and nonverbally, and adapting communication to what the moment calls for.

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E — EMPOWERMENT
Supporting patient agency, offering meaningful choices, and cultivating collaborative care.

• Nancy McFarland

LCSW | MPH | Lean Six Sigma Black Belt, BRN-Approved CE Provider

Nancy McFarland is a licensed clinical social worker and communication specialist focused on trauma-informed, humane care. She brings over a decade of experience working alongside nurses in acute and outpatient settings and is the founder of Better Bedside Manner™.

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• Darrin Wilson

California Registered Nurse, Masters in Counseling Psychology, Traininer

Darrin Wilson is a psychiatric RN and de-escalation trainer with over 15 years of frontline experience in acute and outpatient settings. He serves on the Behavioral Emergency Response Team at Zuckerberg San Francisco General Hospital, integrating nursing expertise with counseling psychology to support safer, clearer patient communication.

• How long do I have to complete the course?

You have 180 days access (6 months) — take it at your own pace.

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• Is this approved by my state board?

This course is approved by the California Board of Registered Nursing (Provider #18156).

Check with your state board for reciprocity.

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• What if I don’t pass the assessment?

You can retake it as many times as needed at no additional cost.

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• Can my employer reimburse me?

Many hospitals and clinics reimburse CE costs. Contact your HR or Education department.

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• Will I receive a certificate?

Yes — you'll receive a digital certificate immediately upon completion.

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• Is this course only for nurses?

No. While BRN-approved for nurses, all healthcare professionals benefit from this training.

 

• Is this course practical or mostly theory?

This course is practical, scenario-based, and designed for immediate use at the bedside. You’ll leave with tools you can apply on your very next shift.

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Additional CE approvals (EVNPT, NASW,, CAMFT) are planned for 2026.